We recognize that Tender Loving Care (TLC) is essential to our patients. We appreciate your understanding while we strive to provide the best possible care for your pet. We try to be flexible on visiting times with your pet but we have general guidelines that allow us to care for all our patients.
Visiting hours are between Noon and 9 p.m. daily
- In general, we ask that visits be no more than 30 minutes twice daily. Please speak with the specialist about alternative arrangements. We recognize how important it is for you to spend time with your sick friend.
- You may telephone us for an update on your pet. If possible, we request that you do NOT telephone between 8am–9am & 4pm–5pm. During these times, our Technicians are doing rounds to update the in-coming shift about their patients.
- After 8 PM, calls are picked up by our answering machine. If you wish to speak to someone between 8 p.m. and 11 p.m., you may bypass the message by pressing “0″ at any time to speak to one of our evening staff.
- Visits are not recommended on the day of your pet’s surgery as they are generally kept very sedated for the first 12 hours. Please plan to visit the following day.
- Patient confidentiality and infection control is very important to us. Please confine your visits to your pet only.
- Special procedures may need to be performed on your pet while you are visiting. At these times, we may ask you to wait in the Reception area.
Communications Guidelines:
- Please designate one member of your family as the primary contact person for your pet.
- Having a sick pet is at times overwhelming, even more so if communication in English is difficult for your family. You may find it helpful to have a family member or friend available to translate.
- Other languages spoken by our staff members: Croatian, Czech, French, Italian, Japanese, Malayalam, Mandarin, Romanian, Spanish, Tagalog.
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