We are always looking to welcome additional skilled and dedicated veterinary professionals to our team.

Please visit Indeed to see all available roles. To apply for an opportunity, please email your Cover Letter and Resume to Human Resources: [email protected], Attention: Amanda Serafin

We thank all interested applicants but only those selected for an interview will be contacted.

Current Positions Available

Emergency Patient Care Assistant

This position is primarily responsible for providing support to the Doctors and Technicians of the ICU and the Emergency and Critical Care Service.  The Emergency Service is fast-paced, detail orientated and deals with critical situations.  An ideal Emergency PCA candidate will have a calm and level-headed demeanor and have strong problem-solving skills in stressful situations.

HOURS OF WORK

  • This position includes both Day shifts and Evening shifts.  The rotation will be 4×10’s with the occasional 5×8’s according to hospital need.

The breakdown of the required shifts are as follows:

Day Shifts: 

  • 07:00 – 17:30
  • 08:00 – 18:30

Swing Shifts:

  • 12:00 – 22:30

Evening Shifts:

  • 15:00 – 01:30
  • Assists with the admission and discharge of patients, creating consent forms and estimates, taking deposits/final payments
  • Documents and maintains proper medical record keeping
  • Triage Emergency Line phone calls and answer telephone inquiries
  • Assists doctors and technicians with patient triage on presentation, examinations, diagnostics, treatments, and procedures
  • Ensures all client documentation is complete and updated (Forms and Logs)
  • Updates and tracks submitted lab samples and advises the doctor when results are received
  • Provides clients with daily invoice updates, collects further deposits when necessary, and advises ERCC Doctors when daily charges are nearing estimate
  • Documents patient information in preparation for final invoice
  • Keeps emergency area clean, stocked and prepared for emergencies (following shift checklist)
  • Ensures all equipment in the Emergency area is properly maintained
  • Handling euthanasia related tasks (consent, billing, aftercare, post-euthanasia paperwork)
  • Greet and offer assistance to clients
  • Communicates with clients as directed by the ERCC Doctor or Technician and documents all communication in patient files. 
  • Willing to go above and beyond to exceed clients’ expectations
  • Assisting in the ICU with patient care and animal husbandry
  • As a member of the overall CWVS team, you may be required to assist in other areas of the hospital if your service is not in need of you or if the Service Doctor is away. This could involve working any shift within the twenty-four-hour operating day of the hospital, including weekends and holidays
  • Other duties as assigned
  • Veterinary Office Assistant Certification preferred, or equivalent animal emergency experience
  • Ability to recognize and establish priorities and to respond efficiently and effectively under stress
  • Customer service experience an asset
  • Excellent communication skills, computer and phone skills
  • High level of professionalism
  • Strong attention to detail
  • Ability to lift up to 25 pounds
  • We grow together with our monthly in-house Continuing Education presentations
  • Subsidized extended health benefits
  • 5 paid sick days per year
  • Uniform allowance per year
  • Wellness Spending account per year
  • We provide employer paid Pet insurance that insures up to 2 pets
  • Rewards and recognition program to recognize our staff’s hard work and contributions to our success
  • We believe in your well-being and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental well-being programs
  • We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.

Internal Medicine Patient Care Assistant

The Internal Medicine Patient Care Assistant is responsible for assisting the Specialist and Technician as required, participating in client communications under the supervision of the Specialist, and liaising with other services to ensure the smooth functioning of the Service within the hospital. 

WORKING HOURS

This position is based on working 10-hour shifts, 4 days per week, from 8:00 am until 6:30 pm.

  • Coordinates admissions and discharges of patients to the Service
  • Greet and offer assistance to clients
  • Responsible for ensuring daily communication with clients as well as facilitating communication between clients and hospital medical team
  • Willing to go above and beyond to exceed client expectations
  • Assists in restraining of patients so that internal medicine procedures can be effectively performed by the Specialist or Technician
  • Executes follow-up calls for all discharged patients
  • Ensures procedures are documented on the ICU sheets so that accurate invoicing can be done
  • Ensures all equipment is properly maintained and documented
  • Ensures supply inventory is sufficient to meet the demands of the Service
  • Responsible for keeping patient exam room and work spaces clean and organized
  • May be asked to assist in patient monitoring under the supervision of the Specialist or Technician
  • May be required to assist in other areas of the hospital as needed.  This could involve working any shift within the twenty-four-hour operating day of the hospital including weekends and holidays
  • Help facilitate a positive work environment
  • Performs other duties as required
  • Strong organizational skills and ability to recognize and establish priorities
  • Must be willing to become knowledgeable of equipment and processes specific to the Internal Medicine service
  • Ability to remain calm in an emergency 
  • High level of professionalism
  • Excellent communication skills
  • Competent animal restraint and handling
  • Full understanding of taking radiographs
  • Experience and understanding of preparation of patients for procedures, sterile techniques etc.  
  • Good interpersonal communication skills
  • Attention to detail
  • Ability to work both independently and as part of a team in high-paced environment
  • Good working knowledge of current client and patient software (Ezyvet and Smartflow) is an asset
  • Graduate of an accredited program for Veterinary Assistants or equivalent experience preferred

  • Customer service experience is an asset
  • We grow together with our monthly in-house Continuing Education presentations
  • Subsidized extended health benefits
  • 5 paid sick days per year
  • Uniform allowance per year
  • Wellness Spending account per year
  • We provide employer paid Pet insurance that insures up to 2 pets
  • Rewards and recognition program to recognize our staff’s hard work and contributions to our success
  • We believe in your well-being and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental well-being programs
  • We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.

Contact Us

1988 Kootenay Street, Vancouver, B.C. V5M 4Y3
T: 604.473.4882 | F: 604.473.4898

We are located in Greater Vancouver beside the Trans Canada Highway (Highway 1) — one block south of the 1st Avenue exit (EXIT 27) from Highway 1

Directions

EMERGENCY SERVICES:
Open 24 hours a day, 7 days a week

MEDIA INQUIRIES:
For media seeking comments or interviews, please complete the form below
Media Inquiries Form

RECEPTION HOURS:
Monday to Tuesday: 7am – 11pm
Wednesday to Fridat: 7am – 11:30pm
Saturday: 8am – 11:30pm
Sundays/Holidays: 8am – 11pm

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